Exercise: Record 1-2 specific examples of each of the 4 active listening cues that were just demonstrated; you may need to go back and watch the role play again.
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Question 1 of 4
1. Question
1.Words/Phrases that are Open to Interpretation:
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Question 2 of 4
2. Question
2.Anything said 2X:
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Question 3 of 4
3. Question
3.Energy; listen for tone, intonation, pace:
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Question 4 of 4
4. Question
4. Emotions:
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